Resources for Consumers

Plaza Services understands that consumers want to resolve delinquent debt, improve their situation, and return to financial health. We believe it is our obligation to assist consumers with understanding this process. Our team is committed to finding amicable resolutions that fit each consumer’s individual needs. The resources below provide insight into various aspects of our company, our methods, and information about general consumer finance.

Resolve Your Account – Make a Payment

Plaza Services accepts direct payments and payments made through our service providers. We accept credit cards, debit cards, checks, money orders, and cashier checks. Payments can be made online, over the phone, and by mail.

Credit Reporting

Plaza Services reports accounts to the credit bureaus including TransUnion. We understand that you may have questions about our credit bureau reporting policy and provide an online resource with more information about credit reporting.

Frequently Asked Questions

To help consumers understand who we are and what we do, we have provided answers to some of our consumers’ most commonly asked questions. We invite you to visit our FAQ for more information.

Receivables Management Association International (RMAI)

Receivables Management Association International provides resources to assist consumers with financial education materials. RMAI and its members are dedicated to assisting consumers with understanding how to take control of their financial futures.

Ask Dr. Debt (ACA International)

Ask Doctor Debt is a straightforward consumer resource with answers to frequent questions about debt, credit, and the collections process. This resource is made available by ACA International and consumer questions are answered by industry professionals.

Complaints & Disputes

Plaza Services is committed to providing a positive customer experience through professional and honest communication with our consumers. To provide feedback, report a complaint, or dispute a debt, please contact us directly.

Once received, you will receive a written acknowledgment of the receipt of your dispute. Disputes are typically processed within 1-2 business days of the request. We will respond with the outcome of the investigation within 30 days of the receipt of the dispute. If we are unable to locate your account, we may need to contact you. Be sure to include the account number, original creditor name, and your return mailing address with any written correspondence.

Employee working at computer

Consumer Feedback

Your feedback matters. We would like to hear directly from you regarding your experience with our team and our service provider network. Please submit your feedback directly to our executive management team.

Compliance Contact

Ginny L. Rodriguez, Compliance Manager
RMAI CPRC # C1704-1104
Call: (877) 475-1103
or Email: