Resources for Consumers

We believe it is our obligation to assist consumers with resolving outstanding accounts. Our team has assembled these resources as another way to demonstrate our commitment to helping consumers. We understand there are many different reasons for account defaults and we are committed to finding amicable resolutions that fit each consumer’s individual needs. The resources below provide insight into various aspects of Plaza Services, our methods, and information about general consumer finance.

Resolve Your Account – Make a Payment

For consumer convenience, Plaza Services accepts direct payments and payments made through our service providers. We accept credit cards, debit cards, checks, money orders, and cashier checks. Payments can be made online, over the phone, and by mail.

Credit Reporting

Plaza Services reports accounts to credit bureaus including TransUnion. We understand that you may have questions about our credit bureau reporting policy and provide an online resource with more information about credit reporting.

Frequently Asked Questions

To help consumers understand who we are and what we do, we have provided answers to some our consumers’ most commonly asked questions. We invite you to visit our FAQ for more information.

Receivables Management Association International (RMAI)

Receivables Management Association International provides resources to assist consumers with financial education materials. RMAI and its members are dedicated to assisting consumers with understanding how to take control of their financial futures.

Ask Dr. Debt (ACA International)

Ask Doctor Debt is a straightforward consumer resource with answers to frequent questions about debt, credit, and the collections process. This resource is made available by ACA International and consumer questions are answered by industry professionals.

Complaints & Disputes

Plaza Services is committed to providing a positive customer experience through professional and honest communication with our consumers.

To provide feedback, report a complaint, or dispute a debt, please contact us directly.

• Call: 877-475-1103 to speak with a Customer Service Specialist
• Email: feedback@plazaservicesllc.com 
• Online: Click Here to Submit Feedback Online
• Mail: Plaza Services, LLC
  110 Hammond Drive, Suite 110
  Atlanta, Georgia 30328

You will receive a written acknowledgement of the receipt of your dispute. Disputes are typically processed within 1-2 business days of the request. We will respond with the outcome of the investigation within 30 days of the receipt of the dispute. If we are unable to locate your account, we may need to contact you.

With any written correspondence, please include: the account number, original creditor name, and your return mailing address.