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4 Ways that Plaza Services Enhances the Consumer Experience

Plaza Services, LLC continually demonstrates our commitment to consumers by providing a positive experience when resolving account balances. We understand the value of offering the highest quality service and assisting consumers with fulfilling their financial obligations and improving financial well-being. We consistently re-evaluate our services and processes to provide consumers with the best possible experience. At Plaza Services, we do this in four ways: serving consumer preferences, delivering exceptional service, committing to compliance, and being active in the same place as our consumers­– online.

#1 – Serving Consumer Preferences

We recognize that each consumer has unique needs and preferences. Increasingly, consumers turn to the internet for information and account access. Plaza Services understands the growing preference of autonomy, and while some consumers prefer online resources and communication, others prefer to make payments and find answers to questions via live support. That’s why we provide consumers with options.

Our user-friendly website, plazaservicesllc.com, provides convenient access to consumer resources, company contact information, and our secure online payment portal for making payments. Consumers can access online learning resources that develop financial literacy as well as provide crucial information on topics such as planning, budgeting, tracking your spending, and protecting your identity.

Plaza Services’ easy-to-use online payment portal makes resolving balances convenient. Consumers can make payments and access accounts 24 hours a day/ 7 days a week. Online payments can be made from a smartphone, tablet, or computer. For those who prefer live support, our professional and respectful Representatives are available Monday- Friday from 9 am to 5:30 pm EST at  (877) 475-1103. Consumers can also reach us by email at info@plazaservicesllc.com.

#2 – Delivering Exceptional Service

Our leadership team hires the right people who are invest themselves in helping consumers resolve accounts. We provide an empathic approach to resolving accounts and strive to deliver a positive overall experience. We believe that training is the key to delivering exceptional customer service, and we provide regular curriculum to help our employees improve. Our representatives participate in learning activities to strengthen knowledge and skills, adhere to processes and regulatory changes, and ensure compliance across our organization.

#3 – Commitment to Compliance

Plaza Services believes in a respectful and compliant approach to the recovery of accounts. We abide by all relevant rules and regulations governing the receivable management industry. Plaza Services is an active member of Receivables Management Association International (RMAI), the Georgia Collector’s Association, ACA International, and we are a Better Business Bureau Accredited Business. Executives of Plaza Services regularly attend industry events to keep abreast of not just important regulatory changes, but also consumer trends and other industry current topics. Plaza Services is a Certified Receivables Business (CRB) through RMAI with many on their executive management team earning their individual Certified Receivables Compliance Professional (CRCP) status.

#4 – Listening to Consumers

Plaza Services understands the importance of listening to consumers’ needs in order to improve their experience working with our company. We take the time to solicit and collect feedback from consumers through our website, social media channels, via our service providers and other points of contact with consumers.

We try to learn from every interaction we have with consumers to better understand their perspective, and to modify our systems and processes to improve their experience. By listening to consumers, we are able to identify opportunities to improve communications and provide clearer expectations about the collections process.

“Plaza Services listens to our consumers. Their feedback and comments provide us valuable information that we use to constantly improve our services,” says Gerald Lewis, President of Plaza Services. “Companies who ignore consumer feedback risk developing tunnel vision. The simple act of listening keeps Plaza Services attuned to the needs of our consumers and sets us apart. We deliberately leverage consumer feedback and data to evolve and make our services more meaningful to our consumers.”

About Plaza Services, LLC

Plaza Services, LLC is a consumer-centric accounts receivable portfolio investment firm committed to providing creditors with maximum value for receivables portfolios in a fully compliant manner while maintaining the highest ethical and legal standards. Plaza Services takes an empathetic approach to the recovery of accounts. Based in Atlanta, GA, the Company was founded in 2013 and is a Certified Professional Receivables Company (CPRC).